PRIVACY POLICY
PRIVACY POLICY
Protecting your personal data is part of the trust you place in me.
This Privacy Policy explains how your personal data may be collected and used when you visit www.ingridquan.fr, contact me, or use the booking links available on the website.
DATA CONTROLLER
The data controller is:
Ingrid Quan — Sole proprietor
Centre Médical Le Rabelais
Bâtiment A — 1st floor
3 avenue du Docteur Jean-Marie Fabre
34500 Béziers — France
Phone: +33 6 08 41 20 23
Email: iqb1@hotmail.com
WHAT PERSONAL DATA MAY BE COLLECTED?
Depending on how you use the website or contact me, certain personal data may be processed, including: your first and last name; your telephone number or email address; information required to arrange an appointment; information you voluntarily choose to provide during an exchange by telephone, SMS or email; and certain technical data relating to your browsing, particularly when cookies or third-party services are used.
I recommend that you do not send medical or sensitive personal information by email or SMS unless it is necessary for arranging your appointment.
When information is required for your care and support, it is collected directly during your appointment where appropriate.
WHY IS THIS DATA USED?
Your data may be used to respond to requests for information; arrange, confirm or modify an appointment; manage the administrative relationship with people attending the practice; comply with applicable legal, accounting or administrative obligations; ensure the proper functioning and security of the website; and, where implemented and authorized, measure website traffic or usage.
Your data is not used for commercial prospecting without an appropriate legal basis or without your consent where consent is required.
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
Depending on the circumstances, the processing of your personal data may be based on measures taken at your request before an appointment or in connection with an appointment; compliance with a legal obligation; the legitimate interests related to the operation, security and management of the practice; or your consent where required, particularly for certain cookies or tracking technologies.
BOOKING APPOINTMENTS WITH CALENDLY
The appointment booking buttons on this website redirect you to Calendly, the service I use to manage online appointments.
When you book an appointment, certain information required to organize it may be collected through Calendly, including your name, contact details and any information you choose to provide in the booking form.
In this context, Ingrid Quan remains the data controller for the information collected to arrange your appointment, while Calendly acts as a data processor. Calendly provides a data processing agreement as part of its terms of use and states that its data protection program has been designed in accordance with the GDPR.
Calendly may use technical subprocessors, and certain processing activities may involve international transfers of personal data, subject to the safeguards provided for in its data processing agreement.
When using Calendly, you are also encouraged to review its own privacy policy and cookie settings.
GOOGLE MAPS
The Contact page includes a Google Maps map to help you locate the practice.
Google may process certain technical information when this service is loaded or used, including your IP address and information relating to your browser or device.
Use of this service is also subject to Google’s privacy policies.
SOCIAL MEDIA AND EXTERNAL LINKS
The website contains links to external services such as Instagram, Facebook and Google.
When you click on these links, you leave this website.
Any subsequent processing of personal data by these platforms is governed by their own privacy policies and terms of use.
COOKIES AND TRACKING TECHNOLOGIES
The website may use cookies or similar technologies that are necessary for its operation and, depending on the features enabled, third-party services that may place or read tracking technologies.
Cookies that are strictly necessary for the operation of the website may be used without prior consent.
Tracking technologies that require consent will only be activated after you have given your consent. You must also be able to refuse them and withdraw your consent as easily as you gave it.
You can change your choices at any time using the:
“Manage cookies”
link available in the website footer.
DATA RETENTION PERIOD
Personal data is retained only for as long as necessary for the purpose for which it was collected, and is then deleted or archived where required by law.
Data relating to billing or accounting obligations may be retained for the periods required under applicable legislation.
Cookie preferences are retained for a period appropriate to the system used. The CNIL indicates that a period of six months is generally considered appropriate for retaining a user’s choice to accept or refuse certain tracking technologies.
RECIPIENTS OF PERSONAL DATA
Personal data is accessible only to the people or service providers who need it for the operation of the website, appointment management or the administrative obligations of the practice.
It is neither sold nor rented to third parties.
Certain technical providers or external services may nevertheless process personal data as part of the services they provide, including the website host, the appointment booking service or certain services integrated into the website.
YOUR RIGHTS
In accordance with applicable personal data protection legislation, depending on your circumstances you may exercise your rights of access, rectification, erasure, restriction of processing, objection, data portability where applicable, and withdrawal of consent where processing is based on consent.
To exercise your rights or ask a question about your personal data, you may contact me:
Email: iqb1@hotmail.com
Phone: +33 6 08 41 20 23
You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority.
SECURITY
Reasonable measures are implemented to protect the confidentiality and security of the personal data processed and to limit the risk of unauthorized access, alteration or disclosure.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be amended to reflect changes to the website, the services offered or applicable legislation.
Last updated: August 2026